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No records in the secondary DNS zone and DNS error 6527

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Summary

This article (KB953317) provides a fix for an issue in which there are no records in a secondary DNS zone and DNS Error 6527 is logged on a Windows Server 2008 server. For detailed information about this missing records issue, see the “Symptoms,” “Cause,” and “Resolution” sections of this article.

To download the fix for this issue, click the View and request hotfix downloads link that is located on the upper-left of the screen.

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Symptoms

Consider the following scenario:
  • You create a primary DNS zone on your Domain Name System (DNS) server.
  • You enable Zone Transfer on the DNS zone, and you allow Zone Transfer for all the servers.
  • You enable Dynamic Update on the DNS zone.
  • A very large number of changes occur on the primary DNS zone.
In this scenario, all records are missing from the secondary DNS zone except the start of authority (SOA) records.

Additionally, the following error message is logged on the Windows Server 2008 server:
Event Type: Error Event Source: DNS Event Category: None Event ID: 6527 Description: Zone msprod.msp expired before it could obtain a successful zone transfer or update from a master server acting as its source for the zone. The zone has been shut down. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Cause

This issue occurs because the primary zone file cannot transfer to the Windows Server 2008-based secondary DNS server when the primary DNS server has a very large number of changes. During the DNS Zone Transfer, the secondary DNS server requests an incremental zone transfer (IXFR) of the zone. When a very large number of changes occur on the primary DNS server, the primary DNS server cannot service an IXFR query. Instead, the primary DNS server responds to the IXFR query with a full zone transfer (AXFR) response. The secondary DNS server ends the transfer because it expects an IXFR request and not an AXFR request. Because the secondary DNS server is never able to complete a zone transfer, all records in the zone on the secondary server eventually expire. Therefore, there are no records in the secondary DNS zone.

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Resolution

To resolve this problem, obtain the latest service pack for Windows Server 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

You must have Windows Server 2008 installed to apply this hotfix.

Note Service Pack 1 is integrated into Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Note The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cache.dnsNot Applicable3,17918-Dec-200720:59Not Applicable
Dns.exe6.0.6001.22218509,95209-Jul-200801:06x86
Dnsserver.events.xmlNot Applicable60918-Dec-200720:59Not Applicable
For all supported 64-bit versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cache.dnsNot Applicable3,17918-Dec-200720:59Not Applicable
Dns.exe6.0.6001.22218637,95209-Jul-200801:44x64
Dnsserver.events.xmlNot Applicable60918-Dec-200721:00Not Applicable

Additional file information for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Server 2008
File namePackage_1_for_kb953317~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,779
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_2_for_kb953317~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,779
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)10-Jul-2008
Time (UTC)20:29
File nameX86_e87a0da27926c0764b744e523cc90f11_31bf3856ad364e35_6.0.6001.22218_none_2256329a44e2930e.manifest
File versionNot Applicable
File size706
Date (UTC)10-Jul-2008
Time (UTC)20:29
File nameX86_microsoft-windows-dns-server-service_31bf3856ad364e35_6.0.6001.22218_none_4e8cb68aefb31ca5.manifest
File versionNot Applicable
File size163,050
Date (UTC)09-Jul-2008
Time (UTC)03:43
Additional files for all supported 64-bit versions of Windows Server 2008
File nameAmd64_c8aac84c19083e1505d2961257775976_31bf3856ad364e35_6.0.6001.22218_none_ea548d1e79f8be0c.manifest
File versionNot Applicable
File size710
Date (UTC)10-Jul-2008
Time (UTC)20:29
File nameAmd64_microsoft-windows-dns-server-service_31bf3856ad364e35_6.0.6001.22218_none_aaab520ea8108ddb.manifest
File versionNot Applicable
File size163,090
Date (UTC)09-Jul-2008
Time (UTC)04:44
File namePackage_1_for_kb953317~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,789
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_2_for_kb953317~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,789
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,417
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)10-Jul-2008
Time (UTC)20:29
File namePackage_for_kb953317_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)10-Jul-2008
Time (UTC)20:29

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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References

For more information about DNS and Zone Transfer, visit the following Microsoft website:
Introduction to Zone Transfer
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
164017 Explanation of a DNS Zone Transfer

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Keywords: kb, kbautohotfix, kbexpertiseinter, kbbug, kbfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 953317
Revision : 1
Created on : 1/7/2017
Published on : 2/18/2011
Exists online : False
Views : 268