Error message when you use Internet Explorer 6 on a Windows Server 2003 Service Pack 2-based computer to browse a Web page: "Microsoft Internet Explorer has encountered a problem and needs to close"

On a Windows Server 2003 Service Pack 2 (SP2)-based computer, you use Microsoft Internet Explorer 6 to browse a Web page. Then, Internet Explorer 6 may exit unexpectedly (crash), and you receive an error message that resembles the following:When you click click here in the error message to view the data in the error report, the report contains an error signature that resembles the following:

AppName	AppVer	ModName	ModVer	Offset
Iexplore.exe	6.00.3790.4210	UrlMon.dll	varies	varies

Note This problem does not occur when you disable the Use HTTP 1.1 option in Internet Explorer 6.

Hotfix information

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP2, x86-based versions

File name	File version	File size	Date	Time	Platform
Urlmon.dll	6.0.3790.4293	698,368	13-May-2008	14:31	x86

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: