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The Information Store service and the MTA Stacks service may not start, and errors are logged in Exchange Server 2003

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Symptoms

In a Microsoft Exchange Server 2003 environment, the Microsoft Exchange Information Store service and the MTA Stacks service may not start on the Exchange server. Additionally, one or more of the following errors may be logged in the Application log:
Event Type: Error
Event Source: MSExchangeSA
Event Category: Monitoring
Event ID: 9098
Description: The MAD Monitoring thread was unable to read its configuration from the DS, error '0xc004038a'.
Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Routing Engine/Service
Event ID: 958
Description: Following master server DN appears to be pointing to a deleted object. This may prevent Exchange Routing Service from functioning properly. Please check your DS setting. <CN=<ComputerName>\ DEL:e5f93580-327f-43b3-81e2-3759112f3ecd,CN=Servers,CN=<CNName>,CN=Administrative Groups,CN=<CNName>,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=<ComputerName>,DC=com>
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9538
Description: Error 0xc004038a calling StrInitialize in REAPI.DLL.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Description: Unable to initialize the Microsoft Exchange Information Store service. - Error 0xc004038a.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Description: The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).

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Cause

The issue may occur if an old routing group master server was accidentally deleted from an Administrative group.

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Resolution

To resolve this issue, add the routing group master server back to the routing group. To do this, follow these steps:
  1. Start Exchange System Manager.
  2. Expand Administrative Groups, expand Administrative_group_name, and then expand Routing Groups.
  3. Click Members.
  4. Right-click the Exchange Server computer that you want to designate as the routing group master, and then click Set as Master.
  5. Close Exchange System Manager.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
830828� The Information Store service and MTA Stacks service may not start, and an Error event message is logged: "Error 0xc004038a"

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Keywords: KB952774, kbtshoot, kbexpertiseinter, kbprb

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Article Info
Article ID : 952774
Revision : 1
Created on : 5/21/2008
Published on : 5/21/2008
Exists online : False
Views : 231