The Active Directory Users and Computers MMC snap-in sets incorrect ISO country codes for Jersey, for Guernsey, and for the Isle of Man on a Windows Server 2003-based computer

Consider the following scenario. On a Windows Server 2003-based computer, you use the Active Directory Users and Computers snap-in to change the attributes of a user account. Specifically, you set the Country/region attribute to one of the following values:

• Jersey
• Guernsey
• Isle of Man

In this scenario, the ISO country code for the specified country or region is set to an invalid value. You may notice this symptom when you view the CountryCode attribute of the user object in an Active Directory editing tool such as Adsiedit.msc.

Note User accounts that are created by Active Directory Service Interfaces (ADSI) scripts have the correct ISO country code.

The current Active Directory Users and Computers snap-in in Windows Server 2003 does not reflect the updated country codes.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x86-based versions

Windows Server 2003 with Service Pack 2, x86-based versions

Windows Server 2003 with Service Pack 1, Itanium-based versions

Windows Server 2003 with Service Pack 2, Itanium-based versions

Windows Server 2003 with Service Pack 1, x64-based versions

Windows Server 2003 with Service Pack 2, x64-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

When this problem occurs, the Active Directory Users and Computers snap-in sets the ISO country code of these countries or regions to 826.

The following are the correct ISO country codes for these countries or regions:

• Jersey: 832
• Guernsey: 831
• Isle of Man: 833

For more information, visit the following ISO Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: