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Error message when you try to install Microsoft Dynamics CRM E-mail Router: "The Microsoft Exchange MAPI subsystem is not installed on this system"

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Symptoms

When you try to install Microsoft Dynamics CRM E-mail Router, you receive the following error message: 
The Microsoft Exchange MAPI subsystem is not installed on this system.

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Cause

This problem occurs because the following components are not installed: 
  • The Messaging API (MAPI) client libraries
  • Collaboration Data Objects (CDO) 1.2.1

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Resolution

To resolve this problem, install the MAPI client libraries and CDO 1.2.1.

To obtain the MAPI client libraries and CDO 1.2.1, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en

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Keywords: kbmbsinstallation, kberrmsg, kbexpertiseadvanced, kbtshoot, kbmbsquickpub, kbexpertisebeginner, kbmbsmigrate, kbexpertiseinter, kbmbspartner, kb

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Article Info
Article ID : 951401
Revision : 1
Created on : 1/7/2017
Published on : 1/4/2011
Exists online : False
Views : 372