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A kernel dump file is not analyzable on a computer that is running an x86-based edition of Windows Server 2008 or a 32-bit version of Windows Vista Service Pack 1

View products that this article applies to.


Consider the following scenario:
  • You have a computer that is running an x86-based edition of Windows Server 2008 or a 32-bit version of Windows Vista Service Pack 1 (SP1).
  • The computer is configured to generate a kernel memory dump.
  • The computer is in Physical Address Extension (PAE) mode.
  • You set the increaseuserva parameter to any value to specify the amount of user-mode virtual address space on the computer.
  • Non-Maskable Interrupt (NMI) occurrs when the computer is under high stress.
In this scenario, the generated kernel dump file is not analyzable through debuggers. If you check the dump file by using the Dumpchk.exe tool, the tool reports that the file cannot read, and a "0x80004002" error is returned.

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This problem occurs because the system does not include system page directory information in the dump file under a specific condition that is described in "Symptoms" section.

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The following files are available for download from the Microsoft Download Center:

Update for Windows Server 2008 and for 32-bit versions of Windows Vista Service Pack 1
Download the Update for Windows Server 2008 package now.
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. In this case, you cannot see the hotfix for Windows Viata Service Pack 1 on the hotfix download site. When this occurs, apply the Windows Server 2008 hotfix to the Windows Vista Service Pack 1-based computer to resolve the issue.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information


To apply this hotfix, you must have Windows Server 2008 or Windows Vista Service Pack 1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86 edition or Windows Vista Service Pack 1, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb950917~31bf3856ad364e35~x86~~ applicable1,77702-Apr-200818:12Not applicable
Package_2_for_kb950917~31bf3856ad364e35~x86~~ applicable1,94402-Apr-200818:12Not applicable
Package_3_for_kb950917~31bf3856ad364e35~x86~~ applicable1,78202-Apr-200818:12Not applicable
Package_4_for_kb950917~31bf3856ad364e35~x86~~ applicable1,78202-Apr-200818:12Not applicable
Package_for_kb950917_client_1~31bf3856ad364e35~x86~~ applicable1,36702-Apr-200818:12Not applicable
Package_for_kb950917_client~31bf3856ad364e35~x86~~ applicable1,43102-Apr-200818:12Not applicable
Package_for_kb950917_sc_0~31bf3856ad364e35~x86~~ applicable1,42102-Apr-200818:12Not applicable
Package_for_kb950917_sc~31bf3856ad364e35~x86~~ applicable1,42302-Apr-200818:12Not applicable
Package_for_kb950917_server_0~31bf3856ad364e35~x86~~ applicable1,42502-Apr-200818:12Not applicable
Package_for_kb950917_server~31bf3856ad364e35~x86~~ applicable1,43102-Apr-200818:12Not applicable
Package_for_kb950917_winpesrv_0~31bf3856ad364e35~x86~~ applicable1,42202-Apr-200818:12Not applicable
Package_for_kb950917_winpesrv~31bf3856ad364e35~x86~~ applicable1,42902-Apr-200818:12Not applicable
X86_83ce9777170a215ea5702139299552e5_31bf3856ad364e35_6.0.6001.22148_none_48eb7d78567e6434.manifestNot applicable69702-Apr-200818:12Not applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22148_none_6c96c10bcd59ecae.manifestNot applicable17,80602-Apr-200803:53Not applicable
Ntkrnlpa.exe6.0.6001.221483,600,95202-Apr-200803:21Not applicable
Ntoskrnl.exe6.0.6001.221483,548,72802-Apr-200803:21Not applicable

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the Physical Address Extension (PAE), visit the following Microsoft Web site: For more information about the bcdedit /set command, visit the following Microsoft Web sites:

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Keywords: atdownload, kbfix, kbexpertiseadvanced, kbqfe, KB950917

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Article Info
Article ID : 950917
Revision : 8
Created on : 6/6/2008
Published on : 6/6/2008
Exists online : False
Views : 346