To resolve this problem, use one of the following methods.
Method 1
If the computer has an Internet connection, you can safely ignore the message. The Setup program of Microsoft Dynamics CRM 4.0 automatically downloads and installs the Visual C++ runtime components.
Method 2
If you must install Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft SQL Server Reporting Services Data Connector, and E-mail Router on a computer that does not have an Internet connection, follow these steps.
How to install Microsoft Dynamics CRM for Microsoft Office Outlook
- On another computer that has an Internet connection, create a folder that is named ClientInstall.
- Download the Microsoft Dynamics CRM 4.0 client installation files. If you are using Microsoft Dynamics CRM 4.0 On-Premise, download the Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook installation files for Microsoft Dynamics CRM 4.0 Online. To do this, visit the following Microsoft Web site:
- Extract the install files into a folder that is named client, and then put this folder inside the folder that you created in step 1.
- Download the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft download center. To do this, follow these steps:
- Visit the following Microsoft Web site, and then search for "Visual C++ 2005 SP1 Redistributable:"
- Download the 32-bit version or the 64-bit version of the "Visual C++ 2005 SP1 Redistributable" package that matches the client operating system.
Note You can also obtain the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft Dynamics CRM 4.0 installation DVD.
- Create the following folder structure in the folder that you created in step 1:
\Redist\i386\VcRedist
Note You cannot ignore this step because the Setup program of the "Visual C++ 2005 SP1 Redistributable" package cannot detect the installed state.
- Put the files that you downloaded in step 4 into the folder that you created in step 5. You can now either burn the folder that you created in step 1 to a CD, or you can put the folder on a network share that users can access.
Please note:
If you attempt to install Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook with Offline access on a Windows 7 machine that does not have internet access, you will need to follow these steps.
1. Create a folder called ClientInstall.
2. From the installation media, move the entire Client folder into here.
3. Within the ClientInstall folder, create a folder called Redist.
4. From the installation media, move the entire i386 folder into the Redist folder.
How to install E-mail Router
- On another computer that has an Internet connection, create a folder that is named "E-mail Router CRM 4.0."
- Download the Microsoft Dynamics CRM 4.0 E-mail Router. To do this, visit the following Microsoft Web site:
- Extract the installation files into the folder that you created in step 1.
- Download the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft download center. To do this, follow these steps:
- Visit the following Microsoft Web site, and then search for "Visual C++ 2005 SP1 Redistributable":
- Download the 32-bit version or the 64-bit version of the "Visual C++ 2005 SP1 Redistributable" package that matches the CRM language version.
Note You can also obtain the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft Dynamics CRM 4.0 installation DVD.
- Put the "Visual C++ 2005 SP1 Redistributable" package into a new folder that is named VcRedist, and then copy and paste it into the "E-mail Router CRM 4.0" folder.
- Copy the "E-mail Router CRM 4.0" folder on the desktop of the computer that does not have an Internet connection, and then execute the Setupexchange.msi file.
How to install SRS Data Connector
- On another computer that has an Internet connection, download the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft Download Center. To do this, follow these steps:
- Visit the following Microsoft Web site, and then search for "Visual C++ 2005 SP1 Redistributable":
- Download the 32-bit version or the 64-bit version of the "Visual C++ 2005 SP1 Redistributable" package that matches the CRM language version.
Note You can also obtain the "Visual C++ 2005 SP1 Redistributable" package from the Microsoft Dynamics CRM 4.0 installation DVD.
- Put the "Visual C++ 2005 SP1 Redistributable" package into a new folder that is named VcRedist.
- Copy the SRSDataConnector folder from the Microsoft Dynamics CRM 4.0 installation DVD, and then paste it on the desktop of the computer that does not have an Internet connection.
- Copy the VcRedist folder into the SRSDataConnector folder, and then execute the SRSDataConnector.msi file.