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  2. The Inetinfo.exe process may crash frequently after you enable regtrace on an Exchange Server 2003 server

The Inetinfo.exe process may crash frequently after you enable regtrace on an Exchange Server 2003 server

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Symptoms

The Inetinfo.exe process may crash frequently after you enable regtrace logging on a server that is running Microsoft Exchange Server 2003. Additionally, the follow event is logged in the Application log:
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
User: N/A
Computer: ComputerName
Description:
Faulting application inetinfo.exe, version 6.0.3790.3959, stamp 45d69692, faulting module smtpsvc.dll, version <version>, stamp 45d70ad3, debug? 0, fault address 0x00014adc. Data: 0000: 00700041 006c0070 00630069 00740061 0010: 006f0069 0020006e 00610046 006c0069 0020: 00720075 00200065 00690020 0065006e 0030: 00690074 0066006e 002e006f 00780065 0040: 00200065 002e0036 002e0030 00370033 0050: 00300039 0033002e 00350039 00200039 0060: 00350034 00360064 00360039 00320039 0070: 00690020 0020006e 006d0073 00700074 0080: 00760073 002e0063 006c0064 0020006c 0090: 002e0036 002e0030 00370033 00300039 00a0: 0033002e 00350039 00200039 00350034 00b0: 00370064 00610030 00330064 00660020 00c0: 00650044 00750062 00200067 00200030 00d0: 00740061 006f0020 00660066 00650073 00e0: 00200074 00300030 00310030 00610034 00f0: 00630064 000a000d

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 � How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Pttrace.dll6.5.7653.3116,38411-Mar-200816:43

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

When this issue occurs, the following call stack is generated:
0:026> kL 100
ChildEBP RetAddr  
01fbe30c 7c827cfb ntdll!KiFastSystemCallRet
01fbe310 77e6202c ntdll!ZwWaitForMultipleObjects+0xc
01fbe3b8 77e62fbe kernel32!WaitForMultipleObjectsEx+0x11a
01fbe3d4 630418af kernel32!WaitForMultipleObjects+0x18
01fbe970 63042177 pttrace!InvokeDW+0x134
01fbe990 6304219c pttrace!TopLevelExceptionFilter+0x65
01fbe9ac 6304219c pttrace!TopLevelExceptionFilter+0x8a
...
<snip many similar TopLevelExceptionFilter+0x8a>
...
01fbf4f0 77e761b7 pttrace!TopLevelExceptionFilter+0x8a
01fbf748 77e792a3 kernel32!UnhandledExceptionFilter+0x12a
01fbf750 77e61ac1 kernel32!BaseThreadStart+0x4a
01fbf778 7c828752 kernel32!_except_handler3+0x61
01fbf79c 7c828723 ntdll!ExecuteHandler2+0x26
01fbf844 7c82855e ntdll!ExecuteHandler+0x24
01fbf844 4f064adc ntdll!KiUserExceptionDispatcher+0xe
WARNING: Frame IP not in any known module. Following frames may be wrong.
01fbfb40 bbb05f48 <Unloaded_SMTPSVC.dll>+0x14adc
01fbfba4 0fb539de 0xbbb05f48
01fbfbb8 0fb5424e drviis!CIMsgWrapper::HrSubmit+0xf
01fbfe88 0fb53fed drviis!CExchangeStoreDriver::HrSubmitMessage+0x459
01fbfea0 0fb53fbe drviis!CExchangeStoreDriver::DispatchMessageOutbound+0x6c
01fbfeb4 0fb538e9 drviis!CLimitedThreadQueue::DispatchItemsIfNecessary+0x13
01fbfec4 0fb538b4 drviis!CLimitedThreadQueue::HrEnQueue+0x5a
01fbfedc 62f39710 drviis!HrHandleOutboundMessageRequest+0x7c
01fbff18 62f3be29 epoxy!CEpoxyQ::DispatchRequest+0x9d
01fbff68 0fb51e4c epoxy!CEpoxyQ::IOCPNotification+0x102
01fbff7c 0fb51e34 drviis!CEpoxyWorkItem::Invoke+0x14
01fbff8c 0fb55bce drviis!CSmtpThread::WorkCompletion+0x10
01fbffb8 77e64829 drviis!CThreadPool::ThreadDispatcher+0xc9
01fbffec 00000000 kernel32!BaseThreadStart+0x34
For more information about how to enable regtrace, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa998783.aspx

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Keywords: KB949599, kbqfe, kbhotfixserver, kbexpertiseinter, kbexchtransport, kbautohotfix

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Article Info
Article ID : 949599
Revision : 2
Created on : 4/3/2008
Published on : 4/3/2008
Exists online : False
Views : 283