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  2. Windows SideShow services and tasks do not start after you install the Desktop Experience Pack on a Windows Server 2008-based computer

Windows SideShow services and tasks do not start after you install the Desktop Experience Pack on a Windows Server 2008-based computer

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Beta Information
This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.
Beta Information
This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.

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Symptoms

After you install the Microsoft Desktop Experience Pack on a Windows Server 2008-based computer, the Windows SideShow services and tasks do not start successfully.

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Cause

This behavior occurs because the Windows SideShow platform service and task components depend on the Wireless LAN Service (WLAN) feature. By default, the WLAN feature is not installed when you install Windows Server 2008.

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Resolution

To resolve this behavior, you must install the WLAN feature. To do this, follow these steps:
  1. Click Start, click Control Panel, and then click Programs and Features.
  2. In Programs and Features, click Turn Windows Features on and off.
  3. In Server Manager, click Features, and then click Add Features.
  4. In the Add Features Wizard, click to enable the Wireless LAN Service check box, and then click Install.

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More information

The Windows SideShow tasks that are not running are responsible for managing the Windows SideShow platform. The driver and the API layers are not affected by this behavior. They will still send data to the devices.

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Keywords: KB947731, kbexpertiseinter, kbprb, kbtshoot

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Article Info
Article ID : 947731
Revision : 1
Created on : 2/4/2008
Published on : 2/4/2008
Exists online : False
Views : 246