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Stop error message on a Windows Server 2003-based computer that has Symantec AntiVirus software installed: "Stop 0x0000007f"

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Symptoms

On a Windows Server 2003-based computer that has Symantec AntiVirus software installed, you may receive a stop error message that resembles the following:
Stop 0x0000007f (0x00000008, 0xf772ffe0, 0x00000000, 0x00000000)
UNEXPECTED_KERNEL_MODE_TRAP

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Cause

This problem may occur because of the Spbbcdrv.sys driver.

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Resolution

Sometimes, you can upgrade the driver to resolve the problem. For more information about how to upgrade the driver or about other resolutions for this problem, contact Symantec. Or, visit the following Web site:
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002071208532048
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The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: KB947471, kbprb, kbexpertiseinter, kbtshoot

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Article Info
Article ID : 947471
Revision : 2
Created on : 1/21/2008
Published on : 1/21/2008
Exists online : False
Views : 235