Outlook stops responding after you click "Track in CRM" in the Microsoft Dynamics CRM 3.0 client for Outlook

After you click Track in CRM in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook, Outlook stops responding.

This problem occurs if the following conditions are true:

• You track an e-mail message in Microsoft Dynamics CRM 3.0.
• You try to track the sent e-mail message again from the Sent Items folder in Outlook.

When this problem occurs, the computer also stops responding. Therefore, you have to restart the computer.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB947383$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Steps to reproduce the problem

1. In Outlook, click to select the Use Cached Exchange modecheck box.
2. In the Microsoft Dynamics CRM client for Microsoft Office Outlook, create an e-mail message, and then click Track in CRM.
3. In the Sent Items folder, open the sent e-mail message, and then click Track in CRM.
4. Click Yes if you receive the following message:
   This email is already tracked in CRM, do you want to create a copy?

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: