The sent date on the original e-mail message is incorrect when you reply to an e-mail message from the Microsoft Dynamics CRM Web client

When you reply to an e-mail message from the Microsoft Dynamics CRM Web client, the sent date on the original e-mail message is incorrect. The sent date incorrectly uses the date when the record was created in the database instead of the original sent date.

This problem occurs after you install hotfix 940653. For more information about hotfix 940653, click the following article number to view the article in the Microsoft Knowledge Base:

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM server and the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

Prerequisites

No prerequisites are required.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 serverMicrosoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility UpdateMicrosoft Dynamics CRM 3.0 client for Microsoft Office Outlook

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: