This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
Hotfix information for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the
Date and Time item in Control
Panel.
Microsoft Dynamics CRM 3.0 server
File name | File version | File
size | Date | Time | Platform |
---|
Crmmsg.dll | 1.2.3297.123 | 16,088 | 13-Nov-2007 | 17:54 | x86 |
Input.num.htc | Not
applicable | 5,060 | 17-Jan-2008 | 21:24 | Not
applicable |
Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 13-Nov-2007 | 17:54 | x86 |
Crmhotfix.cdf | Not
applicable | 990 | 21-Jan-2008 | 17:51 | Not
applicable |
Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 13-Nov-2007 | 17:54 | x86 |
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook
File name | File version | File
size | Date | Time | Platform |
---|
Crmmsg.dll | 1.2.3297.123 | 16,088 | 13-Nov-2007 | 17:54 | x86 |
Input.num.htc | Not
applicable | 5,060 | 17-Jan-2008 | 21:24 | Not
applicable |
Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 13-Nov-2007 | 17:54 | x86 |
Crmhotfix.cdf | Not
applicable | 990 | 21-Jan-2008 | 17:51 | Not
applicable |
Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 13-Nov-2007 | 17:54 | x86 |
Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update
File name | File version | File
size | Date | Time | Platform |
---|
Setup.xml | Not
applicable | 1,159 | 21-Jan-2008 | 18:02 | Not
applicable |
V3cclientpatch30.msp | Not
applicable | 28,160 | 21-Jan-2008 | 18:27 | Not
applicable |
Input.num.htc | Not
applicable | 5,060 | 17-Jan-2008 | 21:24 | Not
applicable |
Installation information
Install this hotfix on computers that are running the
Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM 3.0 client for
Microsoft Office Outlook.
After you install this hotfix,
delete the temporary Internet files in Windows Internet Explorer. To do this,
follow these steps:
- Start Internet Explorer.
- Click Tools, and then click
Internet Options.
- Use one of the following methods:
- For
Windows Internet Explorer 7, click Delete in the
Browsing history area, and then click Delete
files in the Temporary Internet Files area. Then,
click Yes.
- For
Microsoft Internet Explorer 6, click Delete Files in the
Temporary Internet files area, and then click
OK.
Prerequisites
You
must have the Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM
3.0 client for Microsoft Office Outlook installed to apply this
hotfix.
Restart requirement
If you are prompted, restart the computer after you install the
hotfix.
Removal information
To remove this hotfix from a computer
that is running Windows Server 2003, Windows XP, or
Microsoft Windows 2000, use
Add or Remove Programs in Control Panel. System administrators can
use the Spuninst.exe tool to remove this hotfix from a computer that is running
Windows Server 2003, Windows XP, or Microsoft Windows
2000.
The Spuninst.exe tool is located in the
%Windir%\$NTUninstallKB946416$\Spuninst folder.