A duplicate appointment appears in the Outlook calendar when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM 3.0 client for Outlook

Consider the following scenario in the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook. You send an appointment to another Microsoft Dynamics CRM 3.0 client for Outlook user. You do not track the appointment in Microsoft Dynamics CRM 3.0. The user to whom you sent the appointment tracks the appointment in Microsoft Dynamics CRM 3.0. Then, you run the Synchronize Outlook with CRM function. In this scenario, a duplicate appointment appears in the Microsoft Office Outlook calendar. One appointment is tracked in Microsoft Dynamics CRM 3.0. The other appointment is not tracked in Microsoft Dynamics CRM 3.0.

Additionally, if you try to track the untracked appointment in Microsoft Dynamics CRM 3.0, you receive an error message.

If you are using Microsoft Office Outlook 2003, you receive the following error message: If you are using Microsoft Office Outlook 2007, you receive the following error message: Therefore, you cannot link the untracked appointment to the correct appointment in Microsoft Dynamics CRM 3.0.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Outlook

Microsoft Dynamics CRM client for Outlook Compatibility Update

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM client for Outlook.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB944834$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: