Terminal Servers performance slow down or hang

Source: Microsoft Support

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

On a Windows Server 2003 Terminal server, if TrendMicro OfficeScan is installed, the following symptoms occur:

1. When users try to log onto the Windows 2003 Terminal Services, the system slows down or becomes unresponsive. Sometimes it hangs or times out. The logon or logoff can take an unexpected long time.

2. However, on the server, if we stop the Trend Micro Service, the system goes back to normal.

Trend Microsystem Scan Engine 8.5 has a known Issue confirmed by Trend MicroSystem.

Contact Trend Micro for further assistance assistance. Trend Micro has released a patch Scan Engine 8.510-1003, which resolves the issue.

For more information, you may cilck the link below from TrendMicro Web site.

http://esupport.trendmicro.com/Pages/Citrix-Terminal-Server-performance-slows-down-or-hangs.aspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Keywords:
Trend, VSAPI 8.5, Slow, Logon, logoff, terminal

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