An OWA user may not receive a password-expiration warning in an Exchange Server 2003 organization if the user's display name contains certain DBCS characters

In a Microsoft Exchange Server 2003 organization, an Outlook Web Access (OWA) user may not receive a password-expiration warning as expected. This problem may occur if the user's display name contains double-byte character set (DBCS) characters. For example, this problem may occur if the user's display name contains certain Norwegian characters.

Note This problem occurs only if user's display name contains certain special DBCS characters.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Exchange Server 2003 Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services and all the dependent services are stopped and then restarted automatically when you apply this hotfix:

• Microsoft Exchange Information Store
• Microsoft Search
• IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Another problem may cause similar symptoms. For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: