A queue item is displayed in the Assigned queue of the last user who accepts the queue item in Microsoft Dynamics CRM 3.0

Consider the following scenario in Microsoft Dynamics CRM 3.0. Two or more users are viewing the same Public queue at the same time. If all the users try to accept a queue item from the queue, all the users can accept the queue item. The last user who accepts the queue item will become the owner of the item. However, the queue item is not displayed in the In Progress queue of the owner. The queue item is displayed in the Assigned queue of the owner.

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and in the Japanese version of Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: