Error message when you try to distribute marketing activities in Microsoft Dynamics CRM 3.0: "System Aborted"

When you try to distribute marketing activities in Microsoft Dynamics CRM 3.0, you receive the following error message: This problem occurs if the instance of Microsoft SQL Server that hosts the Microsoft Dynamics CRM database is running on a high-performance computer. For example, this problem occurs if the instance of SQL Server is running on a computer that has the following hardware components:

• A CPU that runs at 6 gigahertz (GHz)
• 9 gigabytes (GB) of random access memory (RAM)

Additionally, you receive an error message in the platform trace log file that resembles one of the following error messages:

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM server

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

After you apply this hotfix, enable the hotfix by following these steps on the computer that is running the Microsoft Dynamics CRM 3.0 server components:

1. Click Start, click Run, type regedit, and then click OK.
2. In Registry Editor, locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
3. Double-click EnableRetryOnErr80040e14, type 1 in the Value data field, and then click OK to save the value.
4. Click Start, click Run, type iisreset, and then click OK.

Note If you change the value to 0 in the Value data field for the EnableRetryOnErr80040e14 DWORD value, this hotfix is disabled.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940346$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in Microsoft Dynamics CRM 3.0.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: