The Last Name field is blank in the Mail Merge Recipients dialog box when you use the Mail Merge feature on a computer that has a non-English version of 2007 Microsoft Office system installed

Consider the following scenario:

• You have a computer that is running a non-English version of Windows XP or of Windows Server 2003.
• On this computer, you install a non-English version of 2007 Microsoft Office system.
  Note This problem also occurs if you install a non-English version of Microsoft Office 2003.
• On this computer, you configure Microsoft Outlook with an Exchange account that contains several contacts.
  Note These contacts contain values for both the Last Name field and the First Name field. Additionally, these contacts are stored on the Exchange server.
• You open a Word 2007 document in Microsoft Office Word 2007, and you use the Mail Merge feature. In the Select recipients option, you click Select from Outlook contacts.

In this scenario, you expect that both the last name and the first name are displayed in the Mail Merge Recipients dialog box. However, the Last Name field is blank.

Note This issue occurs in non-English versions of 2007 Microsoft Office system and of Microsoft Office 2003 for the following languages:

• Brazilian
• Czech
• French
• Greek
• Italian
• Korean
• Polish
• Portuguese
• Russian
• Spanish
• Turkish

A hotfix is available to resolve this issue for all the affected languages.

Hotfix information for Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows XP

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2003

For all supported x64-based versions of Windows Server 2003 and of Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: