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Error message when you try to connect to a Business Analytics client in Microsoft Dynamics NAV: "License Expired"

View products that this article applies to.

Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

Consider the following scenario in Microsoft Dynamics NAV 5.0 or in Microsoft Dynamics NAV 4.0. You run one of the following files to save the license file in the database for Business Analytics:
  • The Configurator.exe file
  • The BAConfigurator.exe file
In the Help menu in the Business Analytics client, the expiry date for the 30-day period is unexpectedly the year of 3000. After 30 days, you try to connect to a Business Analytics client. In this scenario, you receive the following error message even if the license is not expired:
License Expired.

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Resolution

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

The problem that is described in this article has also been fixed in the following Business Analytics installation file:
BA Suite MSSQL2005.exe
To downloaded this file, visit the following PartnerSource Web site:
https://mbs.microsoft.com/partnersource/downloads/releases/nav40ba.htm?printpage=false

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Prerequisites

There are no prerequisites to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, you must replace the following files.
File nameFile versionFile sizeDateTimePlatform
Businessanalyticsnet.exe2.0.81.196760,36809-Jul-200721:40x86
Businessanalyticsnet.iniNot Applicable2,20405-Jul-200721:20Not Applicable
Businessanalyticsnet.msiNot Applicable8,501,24809-Jul-200721:40Not Applicable
Businessanalyticssuite.exe2.0.81.196760,36809-Jul-200721:40x86
Businessanalyticssuite.iniNot Applicable2,32205-Jul-200721:22Not Applicable
Businessanalyticssuite.msiNot Applicable60,388,35209-Jul-200721:41Not Applicable
Net_da.mstNot Applicable67,07205-Jul-200721:22Not Applicable
Net_de.mstNot Applicable77,31205-Jul-200721:22Not Applicable
Net_en-gb.mstNot Applicable3,58405-Jul-200721:23Not Applicable
Net_es.mstNot Applicable76,28805-Jul-200721:23Not Applicable
Net_fr-ca.mstNot Applicable76,80005-Jul-200721:23Not Applicable
Net_fr.mstNot Applicable76,80005-Jul-200721:23Not Applicable
Net_it.mstNot Applicable75,26405-Jul-200721:23Not Applicable
Net_nb.mstNot Applicable66,04805-Jul-200721:23Not Applicable
Net_nl.mstNot Applicable73,72805-Jul-200721:23Not Applicable
Net_sv.mstNot Applicable69,12005-Jul-200721:24Not Applicable
Suite_da.mstNot Applicable68,60805-Jul-200721:24Not Applicable
Suite_de.mstNot Applicable76,28805-Jul-200721:24Not Applicable
Suite_en-gb.mstNot Applicable3,58405-Jul-200721:24Not Applicable
Suite_es.mstNot Applicable77,82405-Jul-200721:24Not Applicable
Suite_fr-ca.mstNot Applicable77,82405-Jul-200721:25Not Applicable
Suite_fr.mstNot Applicable78,33605-Jul-200721:25Not Applicable
Suite_it.mstNot Applicable76,80005-Jul-200721:25Not Applicable
Suite_nb.mstNot Applicable68,09605-Jul-200721:25Not Applicable
Suite_nl.mstNot Applicable74,75205-Jul-200721:25Not Applicable
Suite_sv.mstNot Applicable70,65605-Jul-200721:25Not Applicable
To replace the existing files, follow these steps:
  1. Use Add or Remove Programs in Control Panel to remove the existing "Business Analytics Suite" component and the existing "Business Analytics AnalysisNET" component.
  2. Run the BusinessAnalyticsSuite.exe file that is included in the hotfix file to install the new "Business Analytics Suite" component.
  3. Run the BusinessAnalyticsNet.exe file that is included in the hotfix file to install the new "Business Analytics AnalysisNET" component.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbmbsbusinessanalytics, kb, kberrmsg

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Article Info
Article ID : 940050
Revision : 2
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 268