To resolve this problem, install hotfix 949391.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949391�
When Volume Shadow Copy Service (VSS) tries to delete hardware support snapshots on a computer that is running Windows Server 2003 or an x64 version of Windows XP, the operation may fail
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running one of the following to apply this hotfix:
- Windows Server 2003 Service Pack 1 (SP1)
- Windows Server 2003 Service Pack 2 (SP2)
- Windows Server 2003, x64 Edition
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the
Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
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| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|
| Vssvc.exe | 5.2.3790.2975 | 836,608 | 16-Jul-2007 | 11:37 | x86 | SP1 | SP1QFE |
| Vssvc.exe | 5.2.3790.4118 | 836,608 | 16-Jul-2007 | 13:34 | x86 | SP2 | SP2QFE |
Windows Server 2003, x64-based versions
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| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|
| Vssvc.exe | 5.2.3790.2975 | 2,062,848 | 17-Jul-2007 | 06:14 | x64 | SP1 | SP1QFE\IA |
| Vssvc.exe | 5.2.3790.2975 | 2,062,848 | 17-Jul-2007 | 06:14 | x64 | SP1 | SP1QFE\ID |
| Vssvc.exe | 5.2.3790.2975 | 2,062,848 | 17-Jul-2007 | 06:14 | x64 | SP1 | SP1QFE\IP |
| Vssvc.exe | 5.2.3790.2975 | 2,062,848 | 17-Jul-2007 | 06:14 | x64 | SP1 | SP1QFE\IS |
| Vssvc.exe | 5.2.3790.4118 | 2,062,848 | 17-Jul-2007 | 06:28 | x64 | SP2 | SP2QFE\IA |
| Vssvc.exe | 5.2.3790.4118 | 2,062,848 | 17-Jul-2007 | 06:28 | x64 | SP2 | SP2QFE\ID |
| Vssvc.exe | 5.2.3790.4118 | 2,062,848 | 17-Jul-2007 | 06:28 | x64 | SP2 | SP2QFE\IP |
| Vssvc.exe | 5.2.3790.4118 | 2,062,848 | 17-Jul-2007 | 06:28 | x64 | SP2 | SP2QFE\IS |
Windows Server 2003, Itanium-based versions
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| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|
| Vssvc.exe | 5.2.3790.2975 | 2,587,648 | 17-Jul-2007 | 06:14 | IA-64 | SP1 | SP1QFE\IA |
| Vssvc.exe | 5.2.3790.2975 | 2,587,648 | 17-Jul-2007 | 06:14 | IA-64 | SP1 | SP1QFE\ID |
| Vssvc.exe | 5.2.3790.4118 | 2,587,648 | 17-Jul-2007 | 06:29 | IA-64 | SP2 | SP2QFE\IA |
| Vssvc.exe | 5.2.3790.4118 | 2,587,648 | 17-Jul-2007 | 06:29 | IA-64 | SP2 | SP2QFE\ID |