The published articles that are based on a Knowledge Base article template are unexpectedly changed when you modify the template in Microsoft Dynamics CRM 3.0

When you modify a Knowledge Base article template in Microsoft Dynamics CRM 3.0, the published articles that are based on the template are unexpectedly changed. When this problem occurs, you may also experience the following symptoms:

• When you update the content of an article after you reorder the sections of the article's template, the content of the article is updated incorrectly.
• You delete a section of the template. Then, you add a new section to the template. In this situation, the content of the section that you deleted is displayed unexpectedly in the new section.

This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server

Microsoft Dynamics CRM client for Microsoft Office Outlook

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server and the Microsoft Dynamics CRM laptop client for Outlook.

After you install this hotfix, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:

1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Follow the appropriate step:
   • In Windows Internet Explorer 7, click Delete in the Browsing history area, and then click Delete files in the Temporary Internet Files area. Then, click Yes.
   • In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.

Prerequisites

You must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB939685$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: