Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

The computer may stop responding when you run the disk quota-related functions that are provided by the File Server Resource Manager (FSRM) component on a Windows Server 2003 R2-based computer


View products that this article applies to.

Symptoms

On a Windows Server 2003 R2-based computer, when you run the disk quota-related functions that are provided by the File Server Resource Manager (FSRM) component, the computer may stop responding.

↑ Back to the top


Cause

The issue occurs because a deadlock occurs in the Quota.sys driver.

↑ Back to the top


Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 R2 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 R2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.297888,06419-Jul-200712:40x86
Windows Server 2003 R2 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.412088,06419-Jul-200713:33x86
Windows Server 2003 R2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.2978274,94419-Jul-200720:40IA-64
Windows Server 2003 R2 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.4120274,94419-Jul-200720:46IA-64
Windows Server 2003 R2, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.2978130,56019-Jul-200720:40x64
Windows Server 2003 R2 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Quota.sys5.2.3790.4120130,56019-Jul-200720:45x64

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top


Keywords: kbexpertiseadvanced, kbbug, kbfix, kbhotfixserver, kbqfe, kbpubtypekc, KB939446

↑ Back to the top

Article Info
Article ID : 939446
Revision : 1
Created on : 8/29/2007
Published on : 8/29/2007
Exists online : False
Views : 256