The DHCP Server service may stop responding during the shutdown process on a Windows Server 2003-based computer

View products that this article applies to.

Symptoms

On a Windows Server 2003-based computer, the Dynamic Host Configuration Protocol (DHCP) Server service may stop responding during the shutdown process.

After this problem occurs, all the functions that the DHCP Server service provides do not work. Additionally, you cannot restart the DHCP Server service.

↑ Back to the top

Cause

This problem occurs because of a timing issue. After the timing issue occurs, the DHCP Server encounters a deadlock condition. Therefore, the server is unable to handle the request to stop the DHCP Server service.

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have one of the following service packs installed on the computer:

Windows Server 2003 Service Pack 1 (SP1)
Windows Server 2003 Service Pack 2 (SP2)

Restart requirement

After you apply this hotfix, you must restart the DHCP Server service.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.