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You experience problems when you upgrade a Windows 2000-based server that has Terminal Server enabled to Windows Server 2003


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Symptoms

You upgrade a Microsoft Windows 2000-based member server to Microsoft Windows Server 2003. The member server has Terminal Server enabled in Remote Administration mode.

In this scenario, you experience the following problems:
  • In the System Properties dialog box, the Remote tab is missing.
  • When you view the properties of the Terminal Services service, the path of the program file is set to "Winnt\System32\Termserv.exe" and not to "Windows\System32\Svchost.exe -k termsvcs." Additionally, the Terminal Services service is disabled.
  • In the
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\ProductVersion
    registry subkey, the registry entry value is set to 5.0.

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Resolution

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps:
  1. Click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type cd %windir%\system32, and then press ENTER.
  3. Type regsvr32 remotepg.dll, and then press ENTER.
  4. Type exit, and then press ENTER to close the Command Prompt window.
  5. On the Windows Server 2003-based terminal server, export the following registry keys to back them up:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermDD
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SvcHost\Termsvcs
  6. On a Windows Server 2003-based terminal server that is working correctly, export the following registry subkeys:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermDD
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SvcHost\termsvcs
  7. On the terminal server that is experiencing the problems that are described in the "Symptoms" section, import the registry subkeys that you exported in step 6.
  8. Restart the terminal server.

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Keywords: KB939087, kbtshoot, kbexpertiseadvanced

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Article Info
Article ID : 939087
Revision : 3
Created on : 7/28/2007
Published on : 7/28/2007
Exists online : False
Views : 161