Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, follow these steps:
- Click Start, click Run, type cmd, and then click OK.
- At the command prompt, type cd %windir%\system32, and then press ENTER.
- Type regsvr32 remotepg.dll, and then press ENTER.
- Type exit, and then press ENTER to close the Command Prompt window.
- On the Windows Server 2003-based terminal server, export the following registry keys to back them up:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermDD
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SvcHost\Termsvcs
- On a Windows Server 2003-based terminal server that is working correctly, export the following registry subkeys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermDD
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SvcHost\termsvcs
- On the terminal server that is experiencing the problems that are described in the "Symptoms" section, import the registry subkeys that you exported in step 6.
- Restart the terminal server.