A computer that is running Windows XP or Windows Server 2003 stops responding when the system tries to trigger a restart after an automatic update

Consider the following scenario:

• You have a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003.
• The computer is a member of a domain.
• You enable the Interactive logon: Do Not require CTRL+ALT+DEL policy on the computer.
• An automatic update is performed on the system.
• A screen saver is running during the automatic update.

When the system tries to trigger a restart after the automatic update, the computer stops responding (hangs). Additionally, to restart the computer, you must exit the screen saver program. To do this, you must either move the mouse or press a key on the keyboard.

This behavior may occur when you use one of the following versions of Windows XP or of Windows Server 2003:

• French version of Windows XP Service Pack 1 (SP1)
• French version of Windows XP Service Pack 2 (SP2)
• English version of Windows XP SP1
• English version of Windows XP SP2
• English version of Windows Server 2003 SP1
• English version of Windows Server 2003 SP2

To work around this behavior, disable the Interactive logon: Do Not require CTRL+ALT+DEL policy. To do this, follow these steps:

1. Click Start, click Run, type Gpedit.msc, and then click OK.
2. In the Navigation pane, expand Computer Configuration, expand Windows Settings, expand Security Settings, expand Local Policies, and then click Security Options.
3. In the details pane, double-click Interactive logon: Do Not require CTRL+ALT+DEL in the Policy list.
4. Click Disabled, click Apply, and then click OK.
5. On the File menu, click Exit.