Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The fax message cannot be sent when you try to send a fax message by using an Outlook Web Access 2003 client on which an S/MIME control is installed

The fax message cannot be sent when you try to send a fax message by using an Outlook Web Access 2003 client on which an S/MIME control is installed

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use a mail server that is running Microsoft Exchange Server 2003.
  • You install an S/MIME control on a client computer that is running Microsoft Office Outlook Web Access 2003.
  • You input the following recipient address to try to send a fax message by using Outlook Web Access 2003:
    FAX:xxxx
    Note In this example, xxxx is a placeholder for the fax number.
In this scenario, the fax message cannot be sent.

↑ Back to the top

Cause

This problem occurs because the recipient address cannot be accepted as a valid address. Therefore, the fax message cannot be sent.

↑ Back to the top

Workaround

To work around this problem, use one of the following methods:
  • Have the administrator create contact objects for any fax address.
  • Uninstall the S/MIME control from the Outlook Web Access 2003 clients.
  • Use a specific encapsulation scheme to encapsulate the address in SMTP format.

    For example, a fax gateway is installed on an Exchange Server computer. This computer uses the "FAX" type for addresses, and it uses the "contoso.com" routing domain. The address is a 4-digit fax number.

    In this example, the encapsulated address appears as follows:
    IMCEAFAX-1234@contoso.com

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: KB937576, kbtshoot, kbexpertisebeginner, kbprb

↑ Back to the top

Article Info
Article ID : 937576
Revision : 3
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 220