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Error message when you start the Navision Commerce Gateway Broker service in Microsoft Dynamics NAV: "The Navision Commerce Gateway Broker service on local computer started then stopped"

View products that this article applies to.

Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

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Symptoms

When you start the Navision Commerce Gateway Broker service, the service stops. Additionally, you receive the following error message:
The Navision Commerce Gateway Broker service on local computer started then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts service.

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Cause

This problem occurs because the TCPCom.dll file that the Commerce gateway broker (CGRS.exe) looks for is unavailable. The Commerce gateway broker looks for a TCPCom.dll file that is version 4.0.0.0. However, the version of the TCPCom.dll file that is installed with Commerce Gateway is version 4.0.3.23305. Therefore, when the CGRS.exe file does not find the version for which it is looking, the Navision Commerce Gateway Broker service cannot start.

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

Installation information

Install this hotfix on computers that have Microsoft Dynamics NAV 5.0 installed or that have Microsoft Dynamics NAV 4.0 with Service Pack 3 installed.

Prerequisites

To obtain this hotfix, you must have one of the following products installed:
  • Microsoft Dynamics NAV 5.0
  • Microsoft Dynamics NAV 4.0 with Service Pack 3 installed

Restart information

You do not have to restart the computer after you apply this hotfix.

Removal information

You cannot remove this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics NAV 4.0 with Service Pack 3
File nameFile versionFile sizeDateTimePlatform
0x0409.iniNot applicable4,18725-Jul-200204:02Not applicable
Instmsiw.exe6.0.2448.01,822,52011-Mar-200200:06x86
Isscript8.msiNot applicable645,12001-Oct-200205:18Not applicable
Navision commerce gateway broker 4.0 sp3.msiNot applicable1,063,42421-May-200721:16Not applicable
Navision commerce gateway broker 4.0 sp3.pdfNot applicable57216-May-200704:58Not applicable
Setup.exe4.0.3.24622230,86421-May-200721:10x86
Setup.iniNot applicable1,27416-May-200704:58Not applicable
Tcpcom.dll4.0.3.2462271,12021-May-200721:09x86
Netfx.msiNot applicable5,932,03221-May-200721:16Not applicable
Netfx1.cabNot applicable14,648,33221-May-200721:16Not applicable
Cgbroker.exe4.0.3.2462238,35221-May-200721:09x86
Cgbroker_config.xmlNot applicable24415-Dec-200521:36Not applicable
Tcpcom.tlbNot applicable2,80016-May-200703:38Not applicable
Tcpcom_config.xmlNot applicable63715-Dec-200521:36Not applicable
Microsoft Dynamics NAV 5.0
File nameFile versionFile sizeDateTimePlatform
0x0409.iniNot applicable6,12916-May-200602:02Not applicable
Instmsiw.exe6.0.2448.01,822,52016-May-200601:58x86
Microsoft dynamics nav 5.0 commerce gateway broker.msiNot applicable3,277,31221-May-200721:16Not applicable
Microsoft dynamics nav 5.0 commerce gateway broker.pdfNot applicable74216-May-200705:46Not applicable
Setup.exe5.0.24621.0367,88821-May-200721:10x86
Setup.iniNot applicable2,09016-May-200705:46Not applicable
Tcpcom.dll5.0.0.067,02421-May-200721:09x86
Install.exe8.0.50727.42609,47225-Mar-200720:18x86
Install.iniNot applicable4,58525-Mar-200720:18Not applicable
Install.res.1025.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1028.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1029.dll8.0.50727.4292,62421-May-200721:09x86
Install.res.1030.dll8.0.50727.4291,60021-May-200721:09x86
Install.res.1031.dll8.0.50727.4295,18421-May-200721:09x86
Install.res.1032.dll8.0.50727.4297,23221-May-200721:10x86
Install.res.1033.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1035.dll8.0.50727.4291,08821-May-200721:09x86
Install.res.1036.dll8.0.50727.4295,69621-May-200721:10x86
Install.res.1037.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1038.dll8.0.50727.4293,64821-May-200721:09x86
Install.res.1040.dll8.0.50727.4294,16021-May-200721:09x86
Install.res.1041.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1042.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.1043.dll8.0.50727.4293,13621-May-200721:09x86
Install.res.1044.dll8.0.50727.4291,60021-May-200721:09x86
Install.res.1045.dll8.0.50727.4293,13621-May-200721:09x86
Install.res.1046.dll8.0.50727.4292,11221-May-200721:09x86
Install.res.1049.dll8.0.50727.4292,11221-May-200721:09x86
Install.res.1053.dll8.0.50727.4291,60021-May-200721:09x86
Install.res.1055.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.2052.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.2070.dll8.0.50727.4294,16021-May-200721:09x86
Install.res.3076.dll8.0.50727.4290,57621-May-200721:09x86
Install.res.3082.dll8.0.50727.4295,18421-May-200721:09x86
Netfx.bmpNot applicable5,68625-Mar-200720:18Not applicable
Netfx.msiNot applicable24,863,74425-Mar-200720:20Not applicable
Unicows.dll1.0.4018.0245,40825-Mar-200720:20x86
Cgbroker.exe5.0.24621.038,35221-May-200721:09x86
Cgbroker_config.xmlNot applicable24423-Apr-200723:45Not applicable
Tcpcom.tlbNot applicable2,74416-May-200704:10Not applicable
Tcpcom_config.xmlNot applicable63723-Apr-200723:45Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbmbspartner, kbmbsmigrate, kbnav50presp1fix, kbmbscommercegateway, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 937515
Revision : 2
Created on : 1/31/2017
Published on : 1/31/2017
Exists online : False
Views : 362