You may receive various Stop error messages on a computer that is running Windows Server 2003

On a computer that is running Microsoft Windows Server 2003, you may receive one of the following Stop error messages:

• Stop 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)
• Stop 0x0000000a (Parameter1, Parameter2, Parameter3, Parameter4)
• Stop 0x000000c2 (0x00000007, 0x0000121a, 0x00000000, 0xe01d7790)

Note The four parameters in each error message vary.

When this problem occurs, information that describes the error is saved in the System log. The information resembles the following:

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1076
User: User
Computer: Computer
Description:
The reason supplied by user User for the last unexpected shutdown of this computer is:
System Failure: Stop error
Reason Code: 0x805000f
Bug ID:
Bugcheck String: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)
Comment: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)

This problem occurs because the NTFS driver incorrectly locks the resource when the NTFS driver tries to access the resource.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x86-based versions

Windows Server 2003 with Service Pack 2, x64-based versions

Windows Server 2003 with Service Pack 2, Itanium-based versions

Windows Server 2003 with Service Pack 1, x86-based versions

Windows Server 2003, x64-based versions

Windows Server 2003 with Service Pack 1, Itanium-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base: