Error message when multiple processes access a file that is in an NFS shared folder on a Windows Server 2003 R2-based computer that has Client for NFS installed: "STOP 0x00000027"

When you access a file that is in a Network File System (NFS) shared folder on a Windows Server 2003 R2-based computer that has Client for NFS installed, the system stops responding. Eventually, you may also receive the following Stop error message: This problem occurs when the following conditions are true:

• Windows Server 2003 R2 runs on a computer that has more than one CPU.
• Multiple processes access the file on the NFS shared folder at the same time. The NFS shared folder is accessed through a symbolic link.
• The NFS shared folder is hosted on a HP-UX computer.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2003 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 R2, x86-based versions

Windows Server 2003 R2 with Service Pack 2, x86-based versions

Windows Server 2003 R2, x64-based versions

Windows Server 2003 R2 with Service Pack 2, x64-based versions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.