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  2. The HelpSvc.exe process uses approximately 95 percent of the CPU resources on a computer that is running Windows Server 2003

The HelpSvc.exe process uses approximately 95 percent of the CPU resources on a computer that is running Windows Server 2003

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Symptoms

On a computer that is running Microsoft Windows Server 2003, the HelpSvc.exe process uses approximately 95 percent of the CPU resources. Also, the HelpSvc.exe process uses between 70 megabytes (MB) and 130 MB of the memory resources.

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Cause

This problem may occur if the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file contains an outdated Windows Management Instrumentation (WMI) query.

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Resolution

To resolve this problem, install Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100� How to obtain the latest service pack for Windows Server 2003

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Workaround

To work around this problem, follow these steps:
  1. Create a backup copy of the following file:
    %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml
  2. Open the %WINDIR%\PCHEALTH\HELPCTR\Config\dataspec.xml file by using a text editor, such as Notepad.
  3. Locate the following entry:
    <WQL Namespace="root/cimv2" Class="Win32_ProgramGroup">Select GroupName, Name, 
UserName FROM Win32_ProgramGroup</WQL>
  4. Modify this entry as follows:
    <WQL Namespace="root/cimv2" Class="Win32_LogicalProgramGroup">Select GroupName, 
Name, UserName FROM Win32_LogicalProgramGroup</WQL>
  5. Save the changes to the file, and then exit the text editor.

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Keywords: KB933993, kbprb, kbtshoot

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Article Info
Article ID : 933993
Revision : 3
Created on : 10/11/2007
Published on : 10/11/2007
Exists online : False
Views : 260