You cannot see the SMTP addresses of external contacts in an e-mail message in Outlook Web Access

You reply to an e-mail message by using Microsoft Office Outlook Web Access. Alternatively, you view the messages in the Sent Items folder in Outlook Web Access. When you do this, you cannot see the SMTP addresses of external contacts in the e-mail message.

Additionally, you cannot add an external sender to your personal contacts list when you reply to the e-mail message, or when you view the message in your Sent Items folder by opening the properties of the sender.

This problem occurs if the following conditions are true:

• You installed a hotfix that contains version 6.5.7651.26 or a later version of the Davex.dll file. For example, you installed hotfix 924334.
• You sent an e-mail message to an external contact that is not listed in the Active Directory directory service.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires that Microsoft Exchange Server 2003 Service Pack 2 and hotfix 924334 be installed on the server.
For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information about hotfix 924334, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.