ISA Server 2006 indefinitely displays the report status as "Generating" on the "Reports" tab

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Symptoms

You cannot run a report in Microsoft Internet Security and Acceleration (ISA) Server 2006 Standard Edition. Instead, ISA Server 2006 indefinitely displays the report status as Generating on the Reports tab.

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Cause

This problem may occur if the following conditions are true:

The report is a recurring report.
The report is configured on the Reports tab of ISA Server 2006 Management.
You try to run the report by clicking Run Now in the Report Jobs Properties dialog box.

When these conditions are true, the ISA scheduler service does not read the report parameters. Therefore, the report task does not run.

Note This problem does not occur in ISA Server 2006 Enterprise Edition.

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Workaround

To work around this issue, restart the Microsoft ISA Server 2006 Job Scheduler service. To do this, follow these steps:

Click Start, point to All Programs, point to Administrative Tools, and then click Services.
Right-click Microsoft ISA Server 2006 Job Scheduler, and then click Restart.

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