Users cannot download offline address books in Exchange Server 2003 when you use Microsoft Solution for Hosted Messaging and Collaboration version 3.5

Users cannot download offline address books in a Microsoft Exchange Server 2003 environment. As an administrator, you notice that the offline address book folders do not exist.

This problem occurs if the following conditions are true:

• There are more than one thousand offline address books in the environment.
• You are using Microsoft Solution for Hosted Messaging and Collaboration (HMC) version 3.5.

This problem occurs because the Microsoft Information Store service maintenance procedure marks the folders as unused if the folders are not found in the Active Directory directory service.

After eight days, the Microsoft Information Store service maintenance procedure deletes the folders. If there are more than one thousand offline address books in Active Directory, the Microsoft Information Store service maintenance procedure reads only the first thousand. The rest are marked as unused.

Hotfix information

This hotfix must be installed on all Exchange servers that have a public store.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Exchange Server 2003 Service Pack 2 installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

To work around this problem, increase the maxPageSize LDAP parameter from the default value of 1000 to a value that is larger than the number of offline address books in the Exchange Server system.
For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: