Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Windows Media Player cannot play media files after you uninstall Windows Server 2003 SP2 or Windows XP 64-Bit Edition SP2

Windows Media Player cannot play media files after you uninstall Windows Server 2003 SP2 or Windows XP 64-Bit Edition SP2

View products that this article applies to.

Symptoms

After you uninstall Microsoft Windows Server 2003 Service Pack 2 (SP2) or Microsoft Windows XP 64-Bit Edition Service Pack 2 (SP2), Microsoft Windows Media Player cannot play media files that are licensed by using Digital Rights Management (DRM) technology. Existing licenses do not work correctly, and you cannot acquire new licenses. Additionally, you receive the following error message:
Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license. (Error code 0xC00D11DA)
This problem also occurs in third-party applications that use the Windows Media Format Software Development Kit (SDK) runtime.

↑ Back to the top

Cause

This problem occurs because the DRM components that are used to store licenses in Windows Server 2003 SP2 and in Windows XP 64-Bit Edition SP2 are not backward compatible with earlier service packs.

↑ Back to the top

Resolution

For Windows Server 2003, reinstall Service Pack 2.

For Windows XP 64-Bit Edition, either reinstall Service Pack 2 or install Windows Media Player 11.

↑ Back to the top

Status

This behavior is by design.

↑ Back to the top

Keywords: KB932542, kbprb, kbtshoot

↑ Back to the top

Article Info
Article ID : 932542
Revision : 5
Created on : 10/31/2007
Published on : 10/31/2007
Exists online : False
Views : 285