Problems that you may experience when you try to use Microsoft App-V (SoftGrid) to sequence Microsoft Office programs in Microsoft Windows 2000, Windows XP, or Windows Server 2003

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

Resolution for Problem 1

To resolve this problem, set two registry values before you start the sequencer. To do this, follow these steps:

1. Exit the Sequencer.
2. Start Registry Editor.
3. Open the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
4. Right-click
5. Right-click Installer, point to New, and then click DWORD Value.
6. Type DisableRollback, and then press ENTER.
7. Right-click DisableRollback, and then click Modify.
8. In the Value Data box, type 1, and then click OK.
9. Right-click Installer, point to New, and then click DWORD Value.
10. Type MaxPatchCacheSize, and then press ENTER.
11. Exit Registry Editor.
12. Start the Sequencer.
13. Open the sequence, and then perform the upgrade as usual.

After you follow these steps, the upgrade may fail, and you may receive the following error message: If you receive this error message, follow these steps:

1. When you run the Installation Wizard, during the Monitoring stage, start Setup by using the original installation media.
2. After the Setup window appears, cancel Setup, and then respond to the prompts to exit Setup.
3. Perform the upgrade as usual.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

827467 "Error 25090" error message when you start an Office program

Resolution to Problem 2

To resolve this problem, the administrator should use a product key that disables activation when you install (sequence) Microsoft Office by using the App-V (SoftGrid) Sequencer.

Resolution to Problem 3

To resolve this problem, upgrade the App-V (SoftGrid) client to version 3.2.0.311 or a later version. If you cannot upgrade, work around this problem by creating the following directories locally on the App-V (SoftGrid) client:

• %CommonProgramFiles%\Microsoft Shared\Office11
• %CommonProgramFiles%\System\MSMAPI\1033

Do this manually or by using the PRE LAUNCH script in the .osd file.

Note To create the directories, you must have the correct file permissions.

To do this, follow these steps:

1. Open the .osd file in a text editor.
2. Make the following changes to the <SCRIPT> element and to the child elements within the <DEPENDENCY> element:
   

   <DEPENDENCY>
     <SCRIPT TIMING="PRE" EVENT="LAUNCH" PROTECT="FALSE" WAIT="TRUE">
       <HREF>%SystemRoot%\system32\cmd.exe /c md "%CommonProgramFiles%\Microsoft Shared\Office11"</HREF>
     </SCRIPT>
     <SCRIPT TIMING="PRE" EVENT="LAUNCH" PROTECT="FALSE" WAIT="TRUE">
       <HREF>%SystemRoot%\system32\cmd.exe /c md "%CommonProgramFiles%\System\MSMAPI\1033"</HREF>
     </SCRIPT>
   </DEPENDENCY>

3. Save the .osd file, and then exit the text editor.

Resolution to Problem 4

To resolve this problem, follow these steps:

1. On the Customize Office Configuration screen of Microsoft Office Setup, make one of the following selections for each available feature:
   • Run from My Computer
   • Not Available
   Important Do not select Install on First Use.
2. In the Installation Wizard, during the monitoring phase, copy the CD\Pro11.msi file to the Package Root Directory\Path\Office11 folder.
   
   Note Do not sequence to drive O or drive X.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

930995 Some applications fail to sequence to specific drive letters

Resolution to Problem 5

1. On the Tools menu, click Options.
2. Click the Exclusion Items tab.
3. Click New.
4. In the Exclude Path box, type %Csidl_Windows%\Debug.
5. In the Mapping Type list, select VFS, and then click OK.
6. Click Save As Default, click Yes, and then click OK.

Resolution to Problem 6

During sequencing, Office obtains the name and initials from the user who performs the sequence. To configure Office to prompt the user for this information the first time that they start the program, the Registry values that contain this information must be removed from the Virtual Registry.

1. Click the Virtual Registry tab.
2. Expand REGISTRY, expand User, expand %SFT_SID%, expand Software, expand Microsoft Office 11.0, expand Common, and then expand UserInfo.
3. Right-click and delete the following values:
   
   Company
   UserInfo
   UserInitials
   UserName
   

Resolution to Problem 7

To resolve this problem, follow these steps:

1. Click the Virtual Registry tab.
2. Expand REGISTRY, expand Machine, expand System, expand CurrentControlSet, and then expand Services.
3. Right-click Outlook, and then click Delete.

Resolution to Problem 8

Ctfmon.exe provides text services and input languages. If the operating system and Office sequence both contain Ctfmon.exe, two instances of Ctfmon.exe will run. This may confuse the user. We recommended that you remove Ctfmon.exe from the sequence. However, this is not required. To remove Ctfmon.exe from the sequense, you must make some install features unavailable. From the Set Feature Installation Status screen of the Office installation, configure the following install features as Not Available, as Not Available, or as Hidden, Locked.
For more information about Ctfmon.exe, click the following article number to view the article in the Microsoft Knowledge Base:

282599 Frequently asked questions about Ctfmon.exe

Resolution to Problem 9

To resolve this problem, we recommend that you remove the Local Install Source from the package. Doing this reduces the size of the .sft file. To remove the Local Install Source, do one of the following:

• During the Office installation, from the Setup Completed screen, click to select the Delete installation files check box, and then click Finish.
• When you create an .mst file, when the Modify Setup Properties screen appears, add a Property Name that is named Removecacheonly. Give it a value of 1.
• Before you install Office, modify the Setup.ini file. Add REMOVECACHEONLY=1 to the Cache section.

For more information about the Local Installation Source (Msocache), click the following article numbers to view the articles in the Microsoft Knowledge Base:

825933 - Local Install Source (Msocache)

830168 - Frequently asked questions about the Local Install Source feature in Office 2003

Resolution for Problem 10

To resolve this problem, during sequencing, after the Office 2003 installation completes, open the registry and locate the following key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options

Add a DWORD value named NoRereg and set it to 1, then stop monitoring and launch winword.