FIX: You cannot use the Remote Desktop Connection feature or the Remote Desktop MMC to connect to a remote Windows Server 2003-based server

When you try to connect to a remote server that has Microsoft Windows Server 2003 or Microsoft Windows Server 2003, Itanium Edition installed, you experience one or more of the following issues:

• You cannot use a domain account to connect to the remote server by using the Remote Desktop Connection feature (Mstsc.exe). When this issue occurs, the logon attempt stops responding when the user's profile is loaded.
• You cannot use a domain account to connect to the remote server by using the Remote Desktop Microsoft Management Console (MMC) snap-in. When this issue occurs, the logon attempt stops responding when the user's profile is loaded. This issue occurs after the remote server is restarted.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Windows Server 2003, x86

Microsoft Windows Server 2003, Itanium Architecture

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: