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The print server experiences a Stop error when you use the Point and Print feature to print to a shared printer in Windows Vista


View products that this article applies to.

Symptoms

When you use the Point And Print feature in Windows Vista to try to print to a shared printer, the print server experiences a Stop error. You receive one of the following Stop error messages on the print server:
Error message 1
*** Stop 0x000000D6
Error message 2
*** Stop 0x00000019
You experience this problem if the following conditions are true:
  • The print server is running Microsoft Windows Server 2003 or Microsoft Windows XP.

    Note Typically, this problem occurs when the print server is running an Asian-language version of Windows, and the print server is configured to use the Asian locale.
  • The client computer does not render the print job.

    By default, the Windows Vista print spooler uses client-side rendering. However, the print job is rendered on the server if client-side rendering is turned off, or if the print spooler detects that the client's print driver does not support client-side rendering.

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Cause

This problem occurs because the Win32k.sys driver cannot parse the spool file that the Windows Vista-based computer creates.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For more information about the Point and Print feature, visit the following Microsoft Web sites:

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Keywords: kbharmony, kbprb, kbtshoot, kbexpertiseinter, kbprint, KB931479

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Article Info
Article ID : 931479
Revision : 6
Created on : 4/10/2007
Published on : 4/10/2007
Exists online : False
Views : 307