FIX: SoapExceptionMsg messages are repeated and accumulate in the Spool table in the BizTalkMsgBoxDb database in BizTalk Server 2006 and in BizTalk Server 2004

On a computer that is running Microsoft BizTalk Server 2006 or Microsoft BizTalk Server 2004, you may experience the following symptoms:

• You notice many SoapExceptionMsg message routing failure reports in the Health and Activity Tracking message view.
• The size of the Spool table in the BizTalkMsgBoxDb database increases very quickly.
• SoapExceptionMsg messages are repeated and accumulate in the Spool table.

This problem occurs when the SoapExceptionMsg message is published to the message box without routing properties. When this behavior occurs, the SoapExceptionMsg message cannot find the subscribers. Therefore, the message box immediately redelivers the SoapExceptionMsg message to the orchestration instance. In this case, the SoapExceptionMsg message goes down the same logic path repeatedly. This behavior leads to a lock situation.

Hotfix information

BizTalk Server 2006

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have BizTalk Server 2006 installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

BizTalk Server 2006, x86 version
BizTalk Server 2006, x64 version

BizTalk Server 2004

There are two versions of BizTalk Server 2004:

• Post-BizTalk Server 2004 Service Pack 1 (SP1)
• Post-BizTalk Server 2004 Service Pack 2 (SP2)

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Warning You cannot roll back this hotfix from the BizTalk Server environment. Therefore, make sure that you fully test this hotfix in a test environment before you apply this hotfix to a production environment. Do not try to use Add or Remove Programs to remove this hotfix because this does not roll back the database changes, and leaves the BizTalk Server environment in an inconsistent state.

Prerequisites

To apply the hotfix for Post-BizTalk Server 2004 SP1, you must have BizTalk Server 2004 Service Pack 1 installed. To apply the hotfix for Post-BizTalk Server 2004 SP2, you must have BizTalk Server 2004 Service Pack 2 installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

BizTalk Server 2004 Service Pack 1

Post-BizTalk Server 2004 Service Pack 2

After you install this hotfix, the SoapExceptionMsg message is suspended instead of being published to the message box.