You receive an �rsItemNotFound� error message when you sort the data in the "Competitor Win Loss" report in the French version of Microsoft Dynamics CRM 3.0

When you sort the data in the Competitor Win Loss report in the French version of Microsoft Dynamics CRM 3.0, you receive the following error message:

This problem occurs because the report name in the Publish.config file differs from the report name in the Competitor Win Loss.rdl file.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The French version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Competitor win loss details.rdl	Not Applicable	80,903	17-Nov-2006	07:27
Competitor win loss.rdl	Not Applicable	50,562	17-Nov-2006	07:27
Crm3.0-kb927856-server-fra.exe	3.0.5300.1343	558,408	16-Nov-2006	21:10
Crmmsg.dll	1.2.3297.123	16,088	26-May-2006	10:18
Mscrmcustom.dll	3.0.5300.1331	174,384	02-Nov-2006	18:22
Crmhotfix.cdf	Not Applicable	1,260	17-Nov-2006	13:00
Mscrmcustom.dll	3.0.5300.1331	174,384	02-Nov-2006	18:22
Updspapi.dll	6.1.22.0	395,488	25-May-2006	18:18

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.

After you install this hotfix, replace the original Competitor Win Loss report and the original Competitor Win Loss Details report with the corresponding modified reports in the hotfix. To do this, follow these steps:

1.	Log on to the Microsoft Dynamics CRM Web client as a user whose role has Manage Reports permission.
2.	Replace the original Competitor Win Loss report with the modified Competitor Win Loss report. To do this, follow these steps: a. Click Workplace, and then click Reports. b. In the Category list, click Sales Reports. c. Click the line of the Competitor Win Loss report. d. On the More Actions menu, click Edit Report. e. Make sure that the File option is selected in the Source area. f. Click Browse next to the Location box. g. In the Choose file dialog box, locate the Competitor Win Loss.rdl file. Note By default, the Competitor Win Loss.rdl file is in the following directory: C:\Program Files\Microsoft CRM\KB927856 h. Click the file, and then click Open. i. Click Save and Close. Note If you want to use the original Competitor Win Loss report again, repeat steps 2a through 2i. However, in step 2g, substitute the original Competitor Win Loss.rdl file. By default, the original Competitor Win Loss.rdl file is in the following directory: C:\Program Files\Microsoft CRM\Reports\MSCRM
3.	Replace the original Competitor Win Loss Details report with the modified Competitor Win Loss Details report. To do this, follow these steps: a. Click Workplace, and then click Reports. b. In the Category list, click Hidden Reports. c. Click the line of the Competitor Win Loss Details report. d. On the More Actions menu, click Edit Report. e. Make sure that the File option is selected in the Source area. f. Click Browse next to the Location box. g. In the Choose file dialog box, locate the Competitor Win Loss Details.rdl file. Note By default, the Competitor Win Loss Details.rdl file is in the following directory: C:\Program Files\Microsoft CRM\KB927856 h. Click the file, and then click Open. i. Click Save and Close. Note If you want to use the original Competitor Win Loss Details report again, repeat steps 3a through 3i. However, in step 3g, substitute the original Competitor Win Loss Details.rdl file. By default, the original Competitor Win Loss Details.rdl file is in the following directory: C:\Program Files\Microsoft CRM\Reports\MSCRM

Note When you complete these steps, any customized modifications that you made to the original reports are lost.

Prerequisites

There are no prerequisites to install this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB927856$\Spuninst folder.You cannot remove this hotfix.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: