Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
For the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
version of Microsoft Dynamics CRM Laptop Client for Microsoft Office Outlook
| File name | File version | File size | Date | Time |
|---|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 26-May-2006 | 10:18 |
| Microsoft.crm.dll | 3.0.5745.1024 | 383,792 | 07-Dec-2006 | 20:14 |
| Mscrmcustom.dll | 3.0.5300.1331 | 172,336 | 02-Nov-2006 | 18:22 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 26-May-2006 | 10:18 |
| Pkgutil.cmd | Not Applicable | 113 | 24-Aug-2006 | 12:09 |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 26-May-2006 | 10:18 |
| Microsoft.crm.dll | 3.0.5745.0 | 383,768 | 24-Feb-2006 | 12:34 |
| Crmhotfix.cdf | Not Applicable | 1,953 | 08-Dec-2006 | 12:25 |
| Mscrmcustom.dll | 3.0.5300.1331 | 172,336 | 02-Nov-2006 | 18:22 |
For Microsoft Dynamics CRM server
| File name | File version | File size | Date | Time |
|---|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 26-May-2006 | 10:18 |
| Microsoft.crm.dll | 3.0.5745.1024 | 383,792 | 07-Dec-2006 | 20:14 |
| Mscrmcustom.dll | 3.0.5300.1331 | 172,336 | 02-Nov-2006 | 18:22 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 26-May-2006 | 10:18 |
| Pkgutil.cmd | Not Applicable | 113 | 24-Aug-2006 | 12:09 |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 26-May-2006 | 10:18 |
| Microsoft.crm.dll | 3.0.5745.0 | 383,752 | 24-Feb-2006 | 12:31 |
| Crmhotfix.cdf | Not Applicable | 1,953 | 08-Dec-2006 | 12:25 |
| Mscrmcustom.dll | 3.0.5300.1331 | 172,336 | 02-Nov-2006 | 18:22 |
Installation information
Install this hotfix on computers that are running the Microsoft CRM Laptop Client for Microsoft Office Outlook and the Microsoft Dynamics CRM server.
Prerequisites
To apply this hotfix, you must have the Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
version of Microsoft Dynamics CRM 3.0.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer, use
Add or Remove Programs in Control Panel.