Text is displayed that has HTML formatting characters in the "Account Summary" report in Microsoft Dynamics CRM 3.0

When you view the Account Summary report in Microsoft Dynamics CRM, some text is displayed that has HTML formatting characters such as the following character:This problem occurs if the text was pasted into e-mail activities from Notepad, WordPad, or other text editors.

This problem occurs because the function that is used to strip out HTML characters from data fields does not strip out all the HTML formatting.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Installation information

To install this hotfix, follow these steps:

1. Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.
2. Log on to the Microsoft Dynamics CRM Web client as a user who has the Manage Reports permission.
3. Click Workplace, and then click Reports.
4. In the Category list, click Hidden Reports.
5. Select the Account Summary Sub-Report report, and then click Edit Report on the More Actions menu.
6. In the Report Type area, click File. Then, select the following file in the Location box:
   Account summary sub-report.rdl
   Note By default, this file is in the following location:
   C:\Program Files\Microsoft CRM\KB925500\Account summary sub-report.rdl file
7. Click Save and Close to save the new report into Microsoft Dynamics CRM.
8. If you want to revert to the original file, repeat steps 2 through 7. However, you have to select the original Account Summary sub-report.rdl file that is in the following location when you complete step 6:
   C:\Program Files\Microsoft CRM\Reports\MSCRM

Prerequisites

No prerequisites are required for this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB921065$\Spuninst folder.You cannot remove this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base: