The Exchange Migration Wizard stops responding, or e-mail messages are stuck in the Exchange.box file in Exchange Server 2003

You may experience the following symptoms in Microsoft Exchange Server.

Symptom 1: The Migration Wizard for Lotus Notes stops responding

You try to use the Microsoft Exchange Server 2003 Migration Wizard for Lotus Notes version 06.05.7745 to migrate some Lotus Notes users to Microsoft Exchange Server 2003. When you do this, the wizard stops responding. When this problem occurs, you notice that the Notesmig.exe file uses 100% of CPU resources.

Symptom 2: E-mail messages are stuck in the Exchange.box file

When you use the Microsoft Exchange Server 2003 Connector for Lotus Notes version 06.05.7745, mail flow from Lotus Notes to Exchange is interrupted unexpectedly. E-mail messages are stuck in the Exchange.box file. When this problem occurs, you notice that the Lsntsmex.exe file uses 100% of CPU resources.

To resolve this problem, install the latest version of the Exchange Server 2003 Migration Wizard for Lotus Notes or of the Exchange Server 2003 Connector for Lotus Notes, as appropriate for your situation.

Resolution 1: Download and then install the Migration Wizard for Lotus Notes

The following file is available for download from the Microsoft Download Center:
Download the NotesMig.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: - - Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Resolution 2: Download and then install the Connector for Lotus Notes

The following file is available for download from the Microsoft Download Center:
Download the NotesCon.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: - - Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

To work around the problem that is mentioned in the "Symptom 1: The Migration Wizard for Lotus Notes stops responding" section, use the migration wizard that is included with Microsoft Exchange Server 2003 Service Pack 2 to perform the migration.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.