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You may receive an error message when you try to open a program in the beta version of a 2007 Microsoft Office suite by using a Terminal Service session: "This copy of Microsoft Office Word cannot be used on Terminal Server"


View products that this article applies to.

Beta Information
This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows registry
Beta Information
This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

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Symptoms

You install the beta version of a 2007 Microsoft Office suite on a computer that is running the Terminal Services service. Then, you try to open a 2007 Microsoft Office program by using a Terminal Services session. When you do this, you may receive an error message that resembles the following:
This copy of Microsoft Office Word cannot be used on Terminal Server. Please contact your local authorized Microsoft retailer for more information.

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Cause

This problem occurs because the Terminal Services service requires that you use a specific product license key during the installation of the beta version of the 2007 Microsoft Office suite.

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Resolution

There are two methods to resolve this issue. You can uninstall and then reinstall the beta version of the 2007 Microsoft Office suite by using the new product license key that is mentioned in Method 1. Or you can use Method 2 to modify the registry without uninstalling the beta version of the suite. Use one of the methods as appropriate for your situation.

Method 1: Uninstall and then reinstall the beta version of the 2007 Microsoft Office suite

To resolve this problem, first uninstall the beta version of the 2007 Microsoft Office suite. Then, use the following product license key to install the beta version of the 2007 Microsoft Office suite:
RQCRJ-FCTYM-V3PDF-GRD46-9YHXQ

Method 2: Modify the registry without uninstalling the beta version of the 2007 Microsoft Office suite

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To remove the existing product license key for the beta version of the 2007 Microsoft Office suite without uninstalling the suite, you can modify the registry subkeys that reference the registration for the beta version of the suite. To do this, follow these steps:
1.Close all Microsoft Office applications.
2.Click Start, click Run, type regedit in the Open box, and then click OK.
3.Locate the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Registration
Note You may also find another subkey that resembles the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0\Registration\{30120000-0011-0000-0000-0000000FF1CE}
4.If you find additional subkeys that reference Microsoft 12.0 registration, open each subkey, and then identify the product by the ProductName entry. For example:
ProductName=Microsoft Office Professional Plus 2007
5.When you find the subkey for the product from which you want to remove the existing product license key, delete the following entries:
DigitalProductID
ProductID
6.Exit Registry Editor.
The next time that you try to run an Office application, you will be prompted for a new product license key. Then, you can enter the product license key that is mentioned in the "Method 1: Reinstall the beta version of the 2007 Microsoft Office suite" section. After you do this, you can use the Terminal Services service functionality.

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Keywords: kberrmsg, kbtshoot, kbprb, KB925098

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Article Info
Article ID : 925098
Revision : 2
Created on : 10/3/2006
Published on : 10/3/2006
Exists online : False
Views : 327