Error message when you run the "Synchronize Outlook with CRM" function in the Microsoft Dynamics CRM desktop client for Outlook: "The logged-on user does not have the appropriate security permissions to view these records or perform the specific action"

When you run the Synchronize Outlook with CRM function in the Microsoft Dynamics CRM desktop client for Microsoft Office Outlook, you receive the following error message:Or, the following error is logged in the Application event log on the client computer:The following errors may also be logged in the Application event log on the client computer:

Event Type: Warning
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6410
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: One or more Microsoft CRM Address Book cache files are missing. Address Book synchronization will be reinitialized. HR=0x0. Context=OnlineSync. Function=COnlineSync::DoSync. Line=531. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp

Event Type: Error
Event Source: MSCRMAddressBook
Event Category: None
Event ID: 6402
Date: Date
Time: Time
User: N/A
Computer: Computer Name
Description: An error occurred initializing the Microsoft CRM Address Book - a subscription could not be created for the user. Check the user credentials and network connection and restart Microsoft Outlook. HR=0x80040220. Context=OnlineSync. Function=COnlineSync::GetSubscription. Line=121. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This problem occurs if you have a security role that does not contain the Go Offline permission.

Note To run the Synchronize Outlook with CRM function, you must have a security role that contains the "Sync to Outlook" permission.

Update rollup information

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Dynamics CRM 3.0, Japanese version or Chinese version

This problem is fixed in Update Rollup 2 for the Chinese Simplified version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: