Data is lost when you accept the default system mappings between Microsoft Dynamics CRM and Microsoft Dynamics GP in the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP

When you accept the default system mappings between Microsoft Dynamics CRM and Microsoft Dynamics GP in the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, data is lost.

Specifically, this problem occurs after you integrate a sales order in Microsoft Dynamics CRM and in Microsoft Dynamics GP by using the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP. When you then populate some fields in the sales order in Microsoft Dynamics GP, these fields are not mapped to the corresponding fields in the sales order in Microsoft Dynamics CRM. When you update the integrated sales order in Microsoft Dynamics CRM, the fields that are related to the unmapped fields of the sales order in Microsoft Dynamics GP are empty.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The Microsoft Dynamics CRM server

The Microsoft CRM laptop client for Microsoft Outlook

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM laptop client for Outlook.

Prerequisites

You must have the Microsoft Dynamics CRM 3.0 server or the Microsoft Dynamics CRM laptop client for Outlook installed to apply this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB924581$\Spuninst folder.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: After you apply this hotfix, the hotfix prevents you from updating integrated orders and order details in Microsoft Dynamics CRM. To update an order or the order details that have been integrated, you must update the record in Microsoft Dynamics GP.

You may have to install another hotfix to prevent potential data loss in Microsoft Dynamics GP when you use the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP. For more information about this hotfix, click the following article number to view the article in the Microsoft Knowledge Base: