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Error code 0XC0070002 is logged when you install an Exchange Server 2003 service pack

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Symptoms

Exchange 2003 service pack installation fails with the Error code 0XC0070002 with SMTP sub component.

Additionally, you may see the following event message in the Application log:
Event ID 1002 
Source MSExchangeSetup 
Type Error 
Description Exchange Server component
		  <component> Failed. Error: 0XC0070002  -
		  <error details>.

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Cause

This issue occurs for the following reasons:
  1. The following registry subkey is missing in the Windows registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance
  2. Either Exchmem.dll is missing or there is a version mismatch of the same file in the following locations:
    • <Drive letter>:\program files\exchsrvr\bin
    • <Drive Letter>:\program files\microsoft integration \microsoft

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Resolution

To resolve this issue, follow these steps:
  1. Check the Windows registry subkey. If it is not present, export it from any other exchange server or Exchange cluster node or send it from your test box where this key is present. Then, import the registry subkey into the exchange server where you have the issue, or create one with the following sub components.

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\REORG\Performance]
"Library"="C:\\Program Files\\Exchsrvr\\bin\\exprfdll.dll"
"Open"="REORGOpen"
"Close"="REORGClose"
"Collect"="REORGCollect"
"PerfIniFile"="reorgctrs.ini"
"WbemAdapFileSignature"=hex:03,d9,8c,79,4e,d6,29,c9,52,62,25,4e,19,12,a7,df
"WbemAdapFileTime"=hex:d6,d4,53,48,ce,34,c5,01
"WbemAdapFileSize"=dword:00002600
"WbemAdapStatus"=dword:00000000
"Last Counter"=dword:000043c0
"Last Help"=dword:000043c1
"First Counter"=dword:000043b2
"First Help"=dword:000043b3
  2. Make sure that you have same version of exchmem.dll present in both of the following locations on the affected server:
    • <Drive letter>:\program files\exchsrvr\bin
    • <Drive Letter>:\program files\microsoft integration \microsoft
  3. Restart the Exchange server and then apply the exchange 2003 service pack again.

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Keywords: KB924257, kbtshoot, kbprb

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Article Info
Article ID : 924257
Revision : 3
Created on : 2/20/2010
Published on : 2/20/2010
Exists online : False
Views : 363