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You cannot move email items from Inbox folder to other folders

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Symptoms

You cannot move certain email items from theInbox folder to other folders in your mailbox or to a .pst file, Additionally, you may receive the following error message:

Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

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Cause

This issue occurs because the working folder for e-mail conversion was located on a slow/busy drive.

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Resolution

To resolve this issue, follow the steps mentioned in KB article number 822936.
  1. Start Registry Editor.
  2. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\Working Directory
  3. In the right-side pane, double-click Folder_Path.
  4. In the String Editor box, type the path of a folder on a faster drive, and then click OK.
  5. Close Registry Editor.

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More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
822936 Message Flow to the Local Delivery Queue Is Very

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Keywords: KB924254, kbtshoot, kbprb

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Article Info
Article ID : 924254
Revision : 6
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 259