We found that a third party add in was causing the delays. The Third party add in
is Salesforce. Once we Uninstalled the Salesforce Application there were no issues
with Slowness or Delays in opening messages or swapping between an Open message and
the Outlook applicaiton window.
Version of Salesforce that is Running: 2.0.1.15
My Customer is currently working with Salesforce for additional tweaks that may
correct the behavior and performance of Salesforce.
Some suggestions that did not seem to work for My customer but I am adding these in
here for Reference.
If the user is under Outlook 2002:
- When Outlook Edition 2.0 is installed, the option Enable context sensitive
toolbar buttons should be defaulted to "False".
- If user is experiencing slowness while trying to navigate around Outlook, check
to see if the Enable context sensitive toolbar buttons is selected or not.
- To check this in Outlook, go to:
Tools | Salesforce Options | General tab
- To check the registry entry, go to:
Start | Run | type "regedit' | HKEY Current User | Software | Salesforce.com | SM |
ContextSensitiveButtons.
- If Enable context sensitive toolbar buttons is selected, deselect it in the
Salesforce Options or edit ContextSensitiveButtons to be False in the registry
- Close Outlook and open it back up again
If the user is under Outlook 2003:
- If the user is using Outlook 2003, the user could try to work in Cache Mode
- To work in Cache mode:
In Outlook go to:
Tools | E-mail Accounts | View or change existing e-mail accounts | Select the
appropriate e-mail account | Select Change | Select |Use Cached Exchange Mode
There is also a Newer version of the Add in we are waiting on an update in it's
use.
Version: 2.0.2.0