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| 1. | Customer got an error and wanted to print screen it. |
| 2. | He clicked on Print Screen (or ALT + Print Screen) and went to Outlook |
| 3. | He opened up a new email and pasted what he captured into the email |
| � | Users who were using Outlook 2003 with Service Pack 2 were unable to paste a captured screen shot (ALT + PrintScrn) in outlook. |
| � | We found that the paste button is grayed out. |
| � | It was happening only with Outlook and it was working fine with the rest of the Office Applications. |
| � | Started outlook in safe mode but it did not help. |
| � | Initiated Microsoft Office Live Meeting with one of the problematic machine. |
| � | Verified the Add-Ins in outlook (Tools --> Options --> Other --> Advanced Options --> Add-In Manager) and found the Add-Ins; SAVCORP 90, Inter woven Extension, Worksahare 3 Outlook Extensions. |
| � | We had disabled all of the Add-Ins and tried to reproduce the issue and this time we were unable to reproduce it. |
| � | We then enabled the Add-Ins one by one and found that the moment we enabled Workshare 3 Outlook Extensions the problem came back. |
| � | This Add-In is used with the Delta application. |
Keywords: KB924223, kbrapidpub, kbtshoot, kbprb